Good day,
We have one storage Dell MD 3000i with one additional enclosure. And today we notice two errors in log:
1. Physical Disk channel set to Degraded
Date/Time: 30.04.13 10:56:14
Sequence number: 9783
Event type: 1209
Description: Physical Disk channel set to Degraded
Event specific codes: 0/0/0
Event category: Error
Component type: Channel
Component location: Physical Disk-side: channel 1
Logged by: RAID Controller Module in slot 1
2. Individual physical disk - Degraded path
Date/Time: 30.04.13 10:56:14
Sequence number: 9784
Event type: 1513
Description: Individual physical disk - Degraded path
Event specific codes: 0/0/0
Event category: Error
Component type: Channel
Component location: Physical Disk-side: channel 1
Logged by: RAID Controller Module in slot 1
Recovery Guru in this case say "You must contact your technical support representative to correct this failure. DO NOT attempt to fix this problem yourself". So, how we can receive technical support recommendations and try to fix this failure?
If need more detail, we can post any output from Storage Array Profile.